Who is Wyllo.ai?

Wyllo is a third-party fraud detection service that reviews all orders placed on JBAoffroad.com for fraudulent activity.

Wyllo is an additional layer of customer protection that prevents the use of stolen cards and/or payment info.

If you receive an email from alert@jbaoffroad.com or alert@wyllo.ai after you place your order, this means that your order is being held until you take further action.

• Wyllo may send emails to confirm you are a legitimate customer and owner of the Credit Card or PayPal account.

• Wyllo may send text messages to confirm you are a legitimate customer. 

• Wyllo may call you for the purposes of verifying orders currently under review.

If you get an email from JBA Offroad saying your order is on hold because your order failed Wyllo screening.

Look for their email in Spam or Junk, please respond ASAP! Your order will not ship till Wyllo responds to JBA Offroad that this order has "PASSED" Fraud detection.

If you do not find the email, you can contact Wyllo directly by emailing myorder@wyllo.ai or by phone at 1-888-773-3669

https://wyllo.ai/contact/ 

Order Billing Address must be the billing address your bank card has on file.

RISK INDICATORS

• Proxy detected
• IP geolocation is distant from the billing address (placing the order when you are out of town)
• Irregular device activity detected (VPN)
• Card Verification Value (CVV) Does Not Match
• A new email address is being used (typed email wrong in the order form)

Why did JBA partner with Wyllo.ai?

To protect against Theft!

Sorry for the inconvenience!
Marlin Gehman
JBA Offroad